AgileCase Privacy Policy
Your data is important to us, here is how we deal with you privacy.
Privacy Policy - Last Updated, 27th February 2026
This Privacy Policy explains how AgileCase Limited (“AgileCase”, “we”, “us”, “our”) collects, uses and protects personal data when you use:
By using our website or services, you acknowledge the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time. The current version will always be available on our website and will indicate the date of last update.
AgileCase Limited is registered in Scotland, United Kingdom, and is registered with the UK Information Commissioner’s Office.
Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly:
When you use our web application, we may collect information about:
Children
Our services are intended for business use. We do not knowingly collect personal data from individuals under the age of 16.
How We Use Personal Data
We use personal data for the following purposes:
Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases where acting as Data Controller:
Cookies and Analytics
We use cookies and similar technologies to operate and improve our website and services.
These include:
You may manage cookie preferences through your browser settings or any cookie consent tools made available on our website.
Where analytics or advertising providers process data outside the UK or EEA, appropriate safeguards are used in accordance with Data Protection Legislation.
Disclosure of Personal Data
We may share personal data with:
We do not sell personal data.
International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we ensure appropriate safeguards are in place.
These may include:
We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
Access to personal data is restricted to authorised personnel on a need-to-know basis.
Passwords are the responsibility of the user and must be kept confidential.
We retain personal data only for as long as necessary for the purposes for which it was collected, including to comply with legal, accounting or reporting requirements.
Where AgileCase acts as Data Processor, retention of Customer Data is governed by our Terms and Conditions, including applicable post-termination retention periods.
Your Rights
Where AgileCase acts as Data Controller, you have the following rights under Data Protection Legislation:
We do not charge a fee for responding to standard data subject requests. However, where a request is manifestly unfounded, excessive, or repetitive, we may charge a reasonable administrative fee or refuse to act on the request in accordance with applicable Data Protection Legislation.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
Where AgileCase processes personal data as a Data Processor on behalf of a customer, requests should be directed to the relevant customer as Data Controller. We will assist our customers with such requests as required by Data Protection Legislation.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact privacy@agilecase.com
This Privacy Policy explains how AgileCase Limited (“AgileCase”, “we”, “us”, “our”) collects, uses and protects personal data when you use:
- www.agilecase.com
- app.agilecase.com
- docs.agilecase.com
- support.agilecase.com
- any other related AgileCase websites or systems
By using our website or services, you acknowledge the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time. The current version will always be available on our website and will indicate the date of last update.
AgileCase Limited is registered in Scotland, United Kingdom, and is registered with the UK Information Commissioner’s Office.
Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly:
- Name
- Business name
- Email address
- Telephone number
- Address
- Country and time zone
- Account login credentials
- Communications with us (including support queries)
When you use our web application, we may collect information about:
- Your log-in activity
- Device type and browser type
- IP address
- Feature usage and system interaction
Children
Our services are intended for business use. We do not knowingly collect personal data from individuals under the age of 16.
How We Use Personal Data
We use personal data for the following purposes:
- To provide and administer our software and services
- To respond to enquiries and provide customer support
- To manage user accounts
- To notify users about service updates or changes
- To maintain system security and prevent fraud or misuse
- To comply with legal and regulatory obligations
- To improve our website and services
- To send marketing communications where permitted by law
- Where you have consented; or
- Where permitted under applicable electronic marketing rules for existing business customers
Legal Bases for Processing
Under UK GDPR, we rely on the following legal bases where acting as Data Controller:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent, where required
Cookies and Analytics
We use cookies and similar technologies to operate and improve our website and services.
These include:
- Essential cookies necessary for site functionality
- Analytics cookies (such as Google Analytics)
- Security and performance services (such as Cloudflare)
- Live chat and support tools (such as Intercom)
- Advertising measurement services (such as Google advertising services)
- Media hosting services
You may manage cookie preferences through your browser settings or any cookie consent tools made available on our website.
Where analytics or advertising providers process data outside the UK or EEA, appropriate safeguards are used in accordance with Data Protection Legislation.
Disclosure of Personal Data
We may share personal data with:
- Our authorised subprocessors and service providers
- Professional advisers
- Regulatory authorities where required by law
- A buyer or successor in the event of a merger, acquisition or sale
We do not sell personal data.
International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we ensure appropriate safeguards are in place.
These may include:
- The UK International Data Transfer Agreement (IDTA)
- The UK Addendum to the EU Standard Contractual Clauses
- The EU Standard Contractual Clauses (2021)
- An adequacy decision
- Other lawful transfer mechanisms recognised under applicable law
We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
Access to personal data is restricted to authorised personnel on a need-to-know basis.
Passwords are the responsibility of the user and must be kept confidential.
We retain personal data only for as long as necessary for the purposes for which it was collected, including to comply with legal, accounting or reporting requirements.
Where AgileCase acts as Data Processor, retention of Customer Data is governed by our Terms and Conditions, including applicable post-termination retention periods.
Your Rights
Where AgileCase acts as Data Controller, you have the following rights under Data Protection Legislation:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent (where processing is based on consent)
We do not charge a fee for responding to standard data subject requests. However, where a request is manifestly unfounded, excessive, or repetitive, we may charge a reasonable administrative fee or refuse to act on the request in accordance with applicable Data Protection Legislation.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
Where AgileCase processes personal data as a Data Processor on behalf of a customer, requests should be directed to the relevant customer as Data Controller. We will assist our customers with such requests as required by Data Protection Legislation.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact privacy@agilecase.com