AgileCase Subprocessors
Our Subprocessors, your confidence.
Subprocessors - Last Updated, 27th February 2026
To support the delivery of the AgileCase service (“Service”), AgileCase Limited may engage third-party service providers that process Client Data on our behalf (each, a “Subprocessor”).
This page provides information about the identity, location and role of each Subprocessor used in connection with the Service.
What is a subprocessor?
A Subprocessor is a third party engaged by AgileCase that processes Client Data, including Personal Data, on behalf of AgileCase in its role as Data Processor.
Subprocessors may provide infrastructure, hosting, support, analytics, communication, or other operational services necessary for the provision of the Service.
Engagement and Due Diligence
Before engaging a Subprocessor, AgileCase undertakes an assessment of the Subprocessor’s security, confidentiality and data protection practices.
This assessment includes consideration of:
Contractual safeguards
AgileCase enters into a written agreement with each Subprocessor that imposes data protection obligations consistent with those imposed on AgileCase under its agreements with customers and under applicable Data Protection Legislation.
Such agreements require Subprocessors to:
AgileCase may update its list of Subprocessors from time to time as our business and services evolve.
Where required under our Terms and Conditions, we will provide notice of new Subprocessors by updating this page. The date at the top of this page reflects the most recent update. Where applicable, we may also indicate the planned effective date of a newly engaged Subprocessor.
Customers are encouraged to review this page periodically to remain informed about the processors used in connection with the Service.
No Additional Rights
This page is provided for transparency purposes. The engagement of Subprocessors is governed by the applicable Terms and Conditions and Data Processing provisions agreed with customers.
AgileCase does not store payment card information. Payment processing is handled directly by the following third parties according to their respective Privacy Policies and Terms of Service.
Contact
If you have any questions regarding AgileCase’s use of Subprocessors, please contact privacy@agilecase.com
To support the delivery of the AgileCase service (“Service”), AgileCase Limited may engage third-party service providers that process Client Data on our behalf (each, a “Subprocessor”).
This page provides information about the identity, location and role of each Subprocessor used in connection with the Service.
What is a subprocessor?
A Subprocessor is a third party engaged by AgileCase that processes Client Data, including Personal Data, on behalf of AgileCase in its role as Data Processor.
Subprocessors may provide infrastructure, hosting, support, analytics, communication, or other operational services necessary for the provision of the Service.
Engagement and Due Diligence
Before engaging a Subprocessor, AgileCase undertakes an assessment of the Subprocessor’s security, confidentiality and data protection practices.
This assessment includes consideration of:
- Technical and organisational security measures
- Data protection compliance posture
- Location of data processing
- International data transfer implications
Contractual safeguards
AgileCase enters into a written agreement with each Subprocessor that imposes data protection obligations consistent with those imposed on AgileCase under its agreements with customers and under applicable Data Protection Legislation.
Such agreements require Subprocessors to:
- Process Personal Data only on documented instructions from AgileCase
- Ensure personnel are subject to confidentiality obligations
- Implement and maintain appropriate technical and organisational measures
- Notify AgileCase without undue delay of any personal data breach
- Assist AgileCase in responding to Data Subject requests and regulatory enquiries
- Delete or return Personal Data upon termination of services
- The UK International Data Transfer Agreement (IDTA)
- The UK Addendum to the EU Standard Contractual Clauses
- The EU Standard Contractual Clauses (2021)
- An adequacy decision
AgileCase may update its list of Subprocessors from time to time as our business and services evolve.
Where required under our Terms and Conditions, we will provide notice of new Subprocessors by updating this page. The date at the top of this page reflects the most recent update. Where applicable, we may also indicate the planned effective date of a newly engaged Subprocessor.
Customers are encouraged to review this page periodically to remain informed about the processors used in connection with the Service.
No Additional Rights
This page is provided for transparency purposes. The engagement of Subprocessors is governed by the applicable Terms and Conditions and Data Processing provisions agreed with customers.
Infrastructure Subprocessors and Client Data Storage
AgileCase uses the following Subprocessors to host Client Data and provide infrastructure services supporting delivery of the Service:
Payment ProcessingAgileCase uses the following Subprocessors to host Client Data and provide infrastructure services supporting delivery of the Service:
| Entity Name | Subprocessing Activities | Primary Processing Location | Safeguards / Compliance Framework |
|---|---|---|---|
| Amazon Web Services EMEA SARL | Cloud Infrastructure and Hosting | Ireland / EU | Data processing terms in place; Standard Contractual Clauses where required |
| Microsoft Ireland Operations Limited (Azure) | Cloud Infrastructure and Hosting | Ireland / EU | Data protection addendum in place; Standard Contractual Clauses where required |
| Google Cloud EMEA Limited | Cloud Infrastructure Services | EU / United States | Data processing terms in place; Standard Contractual Clauses where required |
| Cloudflare, Inc. | Web application firewall and content delivery network | United States / EU | Data processing addendum in place; Standard Contractual Clauses where required |
| New Relic, Inc. | Application Monitoring and Analytics | United States | Data processing terms in place; Standard Contractual Clauses where required |
| Mailgun Technologies, Inc. | Email Delivery Services | United States | Data processing terms in place; Standard Contractual Clauses where required |
| Zendesk, Inc. | Customer Support Platform | United States / EU | Data processing terms in place; Standard Contractual Clauses where required |
| Intercom R&D Unlimited Company | Live Chat and Customer Messaging | Ireland / EU | Data processing terms in place; Standard Contractual Clauses where required |
| Intuit Mailchimp | Marketing Communications | United States | Data processing terms in place; Standard Contractual Clauses where required |
| Veriphy Limited | AML and Identity Verification Services | United Kingdom | Privacy Policy |
AgileCase does not store payment card information. Payment processing is handled directly by the following third parties according to their respective Privacy Policies and Terms of Service.
| Entity Name | Subprocessing Activities | Primary Processing Location | Policy |
|---|---|---|---|
| Stripe Payments Europe, Limited | Payment Processing | Ireland / United States | Privacy Policy |
| GoCardless Ltd | Payment Processing | United Kingdom / EU | Privacy Policy |
Contact
If you have any questions regarding AgileCase’s use of Subprocessors, please contact privacy@agilecase.com