Case Management Scripting And Automation
The Power to Completely Customize AgileCase
Case Scripting
Case Management Scripting And Automation puts an unprecedented amount of power in your hands. Using a Javascript like syntax you can customize the functionality of your cases to reflect the needs of your organization. For example, scripts can be used to change you user interface, insert graphs and bar-charts, automate system functions or update values within the case. Learn More.
OnSave Scripts
OnSave scripts execute when users save cases. They are used to automate functions depending on values held in the case. For example, you could send emails, add tasks or update fields. OnSave scripts can also be used for complex validation - if an invalid value is entered then you can use a script to prevent the case for refreshing and prompt the user to enter a valid value.
OnLoad Scripts
OnLoad scripts run when a case is loaded. These scripts can create alerts, such as displaying a message if the case has not been accessed in a certain time period OnLoad scripting can also be used to alter the UI. For example, you could create an icon to display case status, show or hide fields and create shortcuts to frequently used features. Learn More.